Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification once your order has shipped.
During high-volume periods or holidays, processing may take slightly longer.
Shipping Times
We offer worldwide shipping. Delivery times vary depending on your location and the supplier’s warehouse.
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United States & Canada: 7–15 business days
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Europe: 10–18 business days
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Australia & New Zealand: 10–20 business days
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Other countries: 14–25 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Fees
Shipping costs are calculated at checkout and depend on your location and selected shipping method.
Occasionally, we offer free worldwide shipping promotions, which will be clearly stated on the product or checkout pages.
Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number and link.
Please allow up to 5 business days after receiving your tracking number for updates to appear.
Customs, Duties & Taxes
NeuroStore is not responsible for any customs or import taxes that may apply to your order. All fees imposed during or after shipping (such as tariffs, taxes, or customs charges) are the customer’s responsibility.
Lost or Delayed Packages
If your order hasn’t arrived within 30 business days of shipment, please contact us at support@safebabynails.com and we’ll assist you in locating your package.
We are not liable for delays caused by shipping carriers, weather conditions, or customs clearance.
Incorrect Address
Please double-check your shipping details before confirming your order. If you entered an incorrect address, contact us within 24 hours at support@safebabynails.com. We cannot guarantee changes once your order has been processed.
Contact Us
If you have any questions about shipping or your order status, please reach out to our support team at support@safebabynails.com.